Returns & Exchanges
Our number one priority is to ensure you are happy with our products and our service. Although all items purchased from The Crystal Cube are carefully packaged with love and care, we do understand from time to time your items may be damaged in transit, missing on arrival or you may have received the wrong item.
For breakages and exchange requests, please contact us via our Contact Us page or email us at firstname.lastname@example.org within 72 hours of receiving your parcel. We will do our very best to resolve any concerns as soon as possible. Refund and store credits will be issued at the discretion of The Crystal Cube.
In case of damaged items, we may ask for photographic evidence of packaging and the damaged goods. Upon acceptance of items deemed damaged, products may need to be returned to us before we can issue a refund. If this is the case, we will send you a prepaid returns label.
In the event you no longer want to keep your order, please email us within 14 days of receiving your items that you wish to process a refund. You will then have another 14 days in which to return the goods.
Please keep in mind that any item sent for a full refund must be delivered in an unused and resalable condition. If we find the item has not be returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item and post it back to you.
Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using a tracked service to ensure your package is returned to us. Alternatively you may return them in person.
Once the item has been received and checked, we will issue you a full refund for the cost of the goods only. Please note, delivery charges are not refundable.